Chord And Beat Guarantee
At Chord and Beat, we stand by the quality of our products and are committed to making sure you receive exactly what you ordered. Our guarantee covers cases where a product arrives damaged, defective, or incorrect.
✅ What Our Guarantee Covers:
- Items that arrive with manufacturing defects
- Products damaged during shipping
- Wrong items received (incorrect size, color, or design)
❌ What Our Guarantee Does Not Cover:
- Customer ordering mistakes (wrong size, address, color, etc.)
- Damage caused by misuse or normal wear and tear
- Requests made after 30 days of delivery
🔁 How to Request a Replacement or Refund:
- Contact us at support@chordandbeat.com within 30 days of delivery.
- Include your order number, photos of the issue, and a brief description.
- We’ll review your request and respond within 2 business days.
- If approved, you’ll receive a replacement or full refund — your choice.
⏱️ Processing Time:
Refunds or replacements are processed within 7 business days after we confirm your claim.
We’re here to help — and we want you to be fully satisfied with your Chord and Beat experience. If something’s not right, we’ll make it right.
